55db's Privacy Policy
Your personal information is a sacred trust to us. This policy clearly outlines how 55db collects, uses, and protects your data.
This privacy policy applies to all services and products of the 55db platform. By starting to use the website, you are considered to have accepted all the terms of this policy.
1. Introduction & Scope
Who is 55db?
55db is a trusted online gaming and entertainment platform for Bangladesh. We offer cricket betting, slot games, live casino, and many other gaming experiences. This privacy policy ("Policy") is written for users of our website, mobile application, and all related services ("Platform").
This policy tells you what information we collect, why we collect it, how we use it, and what steps we take to protect your data. We believe transparency is the foundation of trust, which is why we have presented this policy in simple, clear, and easy-to-understand language.
Who does this policy apply to?
This policy applies to all registered and unregistered users of the 55db platform who:
- Browse the website or download the app
- Create an account or log in
- Use any game or betting service
- Contact our customer support
- Accept our promotional offers or bonuses
- Use our payment services (bKash, Nagad, Rocket, Upay, or bank transfer)
This platform is for individuals aged 21 and above only. As a user, you confirm that you are at least 21 years old.
2. What Information We Collect
What you give us directly
When creating and managing your account, you provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Your address in Bangladesh
- Payment account details (bKash, Nagad, Rocket, Upay number, or bank account information)
- Messages and attachments sent when contacting customer support
While using the platform
When you use the 55db platform, the following information is automatically collected through technical means:
- IP address and device type (mobile/desktop)
- Browser type and version
- Operating system
- Session duration and page visit data
- Gaming activity logs (bets, wins, losses)
- Transaction history and amounts
- Cookie and local storage data
About cookies
The 55db platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.
Types of cookies we use:
- Essential cookies: Required for login sessions, security verification, and core functionality.
- Functional cookies: Used to remember your preferences (language, settings).
- Analytics cookies: Collect data to monitor and improve platform usage.
You can disable cookies by changing your browser settings, though this may limit some features of the platform.
Purpose of Data Use
Why do we use your information?
55db uses your personal information for the following legitimate purposes:
- Account management: Completing the registration process, verifying logins, and keeping accounts secure.
- Identity verification (KYC): Confirming identity to prevent fraud and meet legal obligations.
- Payment processing: Completing deposit and withdrawal transactions and maintaining transaction records.
- Customer support: Resolving your issues via live chat or email.
- Responsible gaming: Monitoring your gaming habits to identify the risk of excessive play and providing necessary support.
- Platform improvement: Analyzing user experience to improve service quality.
- Promotional communications: Informing you about bonus offers and new games (with your consent).
- Fraud & security: Detecting suspicious activity and keeping accounts secure.
Our commitment to child protection
The 55db platform is for individuals aged 21 and above only. We verify age at registration and always work to ensure gaming services are available to adults only. If we learn that a minor has created an account, that account will be closed immediately and all related data will be deleted.
Data Sharing & Disclosure
When do we share information with third parties?
55db does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: With bKash, Nagad, Rocket, Upay, and related banking partners to complete transactions.
- Technology providers: Technology companies that assist in operating the platform, working under strict confidentiality agreements.
- Game providers: With Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game developers to provide gaming services.
- Legal authorities: When disclosure is required due to legal obligations or a court order.
- Fraud prevention agencies: For investigating suspicious or fraudulent activity.
The third parties listed above may only process your information for specific purposes and in accordance with our instructions. They may not use your information independently.
Does data go abroad?
Some of 55db's technical services may be operated on international servers. Where your data is processed outside Bangladesh, we ensure that those servers or companies follow adequate data protection standards and use SSL encryption.
Data Protection Methods
How do we protect your information?
55db has put in place modern technical and organizational measures to protect your data:
- SSL/TLS encryption: All communications on the website and app are completed through encrypted connections.
- Database encryption: Sensitive data (passwords, payment information) is stored in encrypted form.
- Two-Factor Authentication: An additional verification layer available to keep accounts secure.
- Firewall & cyber protection: Advanced technology to prevent unauthorized access and cyber attacks.
- Regular security testing: Regular security audits to identify potential vulnerabilities.
- Access control: Only authorized staff can access the information they need.
How long is data kept?
55db does not retain your information beyond the period required. The general rules are:
- Active account data — retained for as long as the account remains active.
- Financial transaction records — retained for the period required by legal obligations.
- Closed account data — properly deleted after fulfilling legal requirements.
- After withdrawal of marketing consent — marketing communication data is deleted promptly.
Your Rights
What can you do?
As a 55db user, you have the following rights over your own information:
- Right to access: The right to know what information we hold about you.
- Right to correction: Request to correct inaccurate or incomplete information.
- Right to deletion: Request to delete your information in certain circumstances (legal obligations apply).
- Right to restrict processing: Request to stop processing your information for specific purposes.
- Right to opt out of marketing: Request to stop promotional communications at any time.
- Right to close account: Request to close your account at any time.
To exercise these rights, contact us via live chat or email.
Promotional communications
If you gave consent to receive marketing messages at registration or afterwards, we may inform you about 55db's new offers, bonuses, and promotions. You can withdraw this consent at any time — contact customer support or make the change directly in your account settings.
Special Protection for Payment Information
How safe is your payment information?
Financial information is the most sensitive. 55db has put special measures in place to protect your payment data:
- Transactions through bKash, Nagad, Rocket, and Upay are completed directly through the respective mobile banking platform — we never collect or store your mobile banking PIN or password.
- For bank transfers, only the necessary account details (account number) are stored.
- All financial data is protected with advanced encryption technology.
- A record of every transaction is stored securely, which you can view from your account.
Remember: No 55db staff will ever ask for your payment PIN, password, or OTP. If anyone does, it is fraud — let us know immediately.
Policy Changes and Updates
Can this policy change?
55db may update this privacy policy from time to time. If any significant changes are made, we will:
- Post a prominent notice on the website.
- Send a notification to your registered mobile number or email.
- Update the change date at the top of this page.
Continued use of the platform after any changes means you have accepted the new policy. We therefore recommend checking this page regularly.
Third-Party Websites
The 55db platform may sometimes reference third-party services (such as payment gateways or game provider information). These third parties have their own privacy policies over which 55db has no control. We recommend reading their privacy policies before using their services.
Contact Us
Have a question about privacy?
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer support team is available 24/7 to assist you.
Log in to 55dbEmail: [email protected]
Live Chat — Available 24/7 | Support in Bengali and English